Refund And Cancellation Policy
We understand that circumstances can change, and we aim to accommodate your needs while maintaining fairness to all users. Below is our detailed refund and cancellation policy for appointments, memberships, and packages.
Booking and Cancellations for Appointments
By scheduling a session through our platform, you agree to the terms outlined below regarding missed sessions, cancellations, and refunds:
Cancellation 48 Hours Or More Before Appointment:
Full refund issued automatically within 3 business days.
Cancellation Within 48 Hours Of Scheduled Time:
Appointments are non-refundable. However, we will issue a $50 coupon to use toward future services.
If Not Satisfied With Your Appointment:
Submit feedback through our questionnaire within 15 days of the session. We will review concerns on a case-by-case basis.
Membership Refund Policy
If your circumstances change (e.g., no longer requiring care), you can cancel your subscription at any time:
Monthly Membership
Cancel anytime through our platform. Unused services are fully refundable within the 15-day grace period.
Annual Memberships ($999 CAD)
Refunds are available within a 15-day grace period after your subscription cycle ends for unused services.
Refunds are calculated by deducting $99 per month for each non-refundable month of service already used.
Alternatively, you may extend your membership for 1 month at no additional cost instead of receiving a refund.
Final Notes
Refunds will only be processed for services not used during the plan’s period.
Refund requests are reviewed on a case-by-case basis and processed within 7-10 business days.
No refunds will be issued for services beyond the 15-day grace period or after the plan ends.