What's something that made you rule out a platform before even booking, just from what you saw during research?

Ruled one out entirely when I couldn't find any actual provider names or license information anywhere on the site, just vague 'our clinical team' language with stock photos that didn't obviously match any real, verifiable person. That felt like a genuine dealbreaker rather than a minor gap, since verifying who's actually treating me is non-negotiable for me. A softer one that didn't rule anything out but did make me hesitate: pricing that wasn't visible at all until deep into the signup flow, requiring an account before showing any real numbers. Annoying and worth noting, but not automatically disqualifying the way the missing credentials thing was for me.

Ruled one out after reading through reviews that consistently mentioned getting bounced between different providers with no continuity, that specific pattern showing up repeatedly across multiple separate reviews felt like a real signal rather than one unlucky person's bad experience.

Mine was pressure to pay in full before I'd even seen a provider's name or credentials, felt backwards to me, wanted to know who I was actually seeing before handing over payment for the full package.