Something urgent came up and I need to cancel my appointment last minute — what actually happens now?

cancellation policy
refund
appointment
Canada
mint_studio
mint_studio
Something came up this morning that I genuinely can't work around, and my appointment is in about six hours. Feeling bad about cancelling this late but there's no real choice here. What actually happens when you cancel inside that window — do I just lose the money completely, or is there some kind of middle ground for a real emergency versus someone just flaking?
2026-07-16 12:52
944 views
1 Comments
H
half_finished_hobby
Had a family emergency come up with about 12 hours notice once, got the standard coupon rather than a refund per policy, but support was genuinely understanding about it when I explained what happened, not just a copy-paste response. Didn't get extra compensation, but didn't feel brushed off either.
2026-07-18 01:25
807 views
15

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