Frequently Asked Questions
Frequently Asked Questions
Here any questions? We’re here to assist you.
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Part I. Getting Started
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10-min medical history screening
20-min smart assessments (ADHD, anxiety, depression, etc.)
45-min video consultation
Full diagnostic evaluation
Free upgrade or second opinion for complex cases
*Click here for more info about prices outside ON.
Personalized treatment plan
Unlimited messaging with provider & support
Clinician-monitored progress tracking
Rx refills & adjustments
Member-exclusive video follow-ups: $69/session
No long-term commitment—cancel anytime.
*Each diagnosis is based on careful clinical evaluation. We never compromise on accuracy or quality.
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Completed assessments or school report cards
Previous diagnostic notes or referrals
Notes from therapists who suspect ADHD but cannot diagnose
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If you are diagnosed with ADHD or a related mental health condition:
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Part II. Availability & Eligibility
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Our care team includes:
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All FasTreat clinicians are fully licensed by their respective provincial or territorial regulatory colleges—for example:
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You'll be matched only with clinicians who are authorised to practise in your location. Before your visit, you'll be able to review your clinician's:
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Therapy & Counselling
- ✔️ Helpful for emotional support and developing coping strategies
- ❌ Cannot diagnose ADHD
- ❌ Cannot prescribe medication
- 👉 Best used alongside medical care
Family Doctors
- ✔️ Easy access if you already have one
- ❌ Not well-versed in ADHD
- ❌ Limited in diagnosis or treatment
- 👉 May provide referrals but not dedicated care
In-Person Clinics
- ✔️ High-quality, specialised care
- ❌ Require long waitlists & travel
- ❌ Limited flexibility for ongoing support
- ❌ Diagnosis may cost over $3,500 CAD
FasTreat（Online Mental Health Care）
- ✔️ ADHD-trained, licensed clinicians
- ✔️ No waitlists, referrals, or commute
- ✔️ Dedicated, proactive support: beyond just Rx
- 👉️ Accessible, comprehensive care—built for long-term support
FasTreat（Online Mental Health Care）
- ✔️ ADHD-trained, licensed clinicians
- ✔️ No waitlists, referrals, or commute
- ✔️ Dedicated, proactive support: beyond just Rx
- 👉️ Accessible, comprehensive care—built for long-term support
Many people choose FasTreat because:
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You can choose between two care pathways:
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Part III. Diagnosis & Evaluation
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Yes. Many people come to FasTreat with questions about ADHD. A full psychiatric assessment can still be very helpful even if ADHD is not diagnosed. Sometimes we find that:
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If a diagnosis is not made, your clinician will:
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Yes. Even if you were diagnosed elsewhere, FasTreat still needs to complete a structured assessment before taking over your care. This allows your clinician to:
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Part IV. Medication & Treatment
FasTreat clinicians follow Canadian guidelines and recommend treatment based on your individual history, health status, and provincial rules. In general, options may include:
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Many ADHD medications are available in both brand name and generic versions. In Canada, generic medications:
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Side effects are different for everyone and depend on the medication and dose. Common ones may include:
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Less commonly, people may notice:
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In general, the check in focuses on a few key areas:
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Part V. Ongoing Care Management
This typically includes:
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Canadian prescribing standards require regular medical follow-up to monitor safety and treatment adherence. FasTreat's ongoing care model is designed to support:
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If you prefer to have your family doctor manage your ongoing prescriptions, a shared-care plan may be the safest long-term option. Under this model:
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To make this easier, FasTreat can provide:
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Part VI. Pricing, Insurance & Payments
Includes:
10-min medical history screening
20-min smart assessments (ADHD, Anxiety, Depression, etc.)
45-min video consultation
Full diagnostic evaluation
Free upgrade or second opinion for complex cases
*Click here for more info about prices outside ON.
Required if you choose to begin treatment. Includes:
Personalised treatment and medication management
Unlimited messaging with your provider & support team
Clinician-monitored symptom tracking
Member-exclusive video follow-ups: $69/session
No long-term commitment-cancel anytime.
Additional services such as medical letters may carry separate administrative fees.
However, many patients are able to submit their receipts for partial or full reimbursement through:
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The cost of ADHD medication can vary widely. It depends on:
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Depending on your situation, potential approaches may include:
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Part VII. Cancellation & Medical Letter Policies
Because appointment times are reserved specifically for you, last-minute changes and missed visits may be subject to a cancellation or no-show fee. In some cases, part of this fee may be credited toward a rebooked appointment; if you have questions or need help rescheduling, please contact our support team. A fee may apply if:
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| Document type | Typical fee* | Typical processing time* |
| Diagnostic letter | $50 | Within 7 business days |
| Release of records (visit notes / medication summary) | $0 | Within 1 business days |
| Custom letter * (e.g. accommodation letter, Disability Tax Form) | Quoted based on individual request | Around 10 business days |
Part VIII. Trust, Safety & Data Protection
Yes. FasTreat is a legitimate telehealth platform focused on ADHD and related mental-health conditions. Our model is:
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You are encouraged to:
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Your privacy and data security are core to how FasTreat operates:
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Part IX. Crisis Support & Limitations
In Canada, you can:
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Always discuss your specific questions, symptoms, and medications directly with:
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If you'd like to learn more about ADHD in general, you may also find these reputable Canadian resources helpful:
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Eligibility And coverage
Getting started And Appointments
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Completed assessments or school report cards
Previous diagnostic notes or referrals
Notes from therapists who suspect ADHD but cannot diagnose
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Providers and Assessment
For children and adolescents, providers pay close attention to behaviour in multiple settings (home, school, social situations) and may use parent and teacher rating scales in addition to online questionnaires. The visit typically includes time with you and your child together and time focused on your child, so the provider can understand their experience in a developmentally appropriate way.
Treatment and Medication
Treatment plans may include medication, parent and child education, school strategies, and lifestyle or behavioural approaches, and these can be combined or adjusted over time.
Medication decisions depend on the provider’s clinical judgement and the prescribing rules of your province. Some stimulant medications are controlled substances and may only be prescribed by certain types of clinicians. Your provider will advise you if a medication cannot be started or must be coordinated with an in-person practitioner.
School, exams and Documentation
Safety, privacy and limits of care
Do you have more questions?
Can’t find any answer you’re looking for? Please chat to our friendly teams.
